A continuous process
We see good customer satisfaction as a continuous improvement process in which the customer is central. We can only achieve high customer satisfaction with the help of our customers, because their feedback allows us to continue to improve our quality. In recent months, various customers have participated in our customer satisfaction survey. We are extremely proud that customers rate us with an average of 8.9!
This figure was created by digital customer satisfaction surveys that were filled in by customers for whom we perform both project-based and structural work. Many customers use this opportunity to rate us, for which we are very grateful. With this feedback we are able to continue to improve!
What do we score well on?
Our customers indicated that they greatly appreciated our personal approach and helpful employees. One of our customers wrote: “You are super service providers: agreements are well met and also very quickly.” That makes us happy! Almost all of our customers consider it likely that they will recommend us to third parties. Our price-quality ratio also scored well. A result that we are proud of!
The sequel
Does this mean we are resting on our laurels? Absolutely not. We continue to research, monitor and improve customer satisfaction. The results of the research show what we do well and what can be improved. Are you satisfied or dissatisfied with something? Let us know! This way we can continue to improve our services. On behalf of all employees of Vrolijk Online: thank you for your trust!
